Customer Services

Customer Service Unit opening hours:
Monday to Friday, 08:30 - 18:00 (UK time)
tel: +44 (0)870 1122211
email: enquiries@ucas.ac.uk for an automated response with general information and guidance on the UCAS procedures.

If you need help or advice on your individual application you should contact your careers adviser or call our Customer Service Unit on +44 (0)870 1122211. You can also write to us at Customer Service Unit, UCAS, PO Box 28, Cheltenham GL52 3LZ.

If you have hearing difficulties, you can call RNID the Typetalk service on 18001 0870 1122211 from within the UK or on +44 151494 1260 from outside the UK. There is no extra charge for this service. Calls are charged at normal rates.

Please have your Personal ID or application number ready so we can find your records quickly. If our lines are busy, you will be put in a queue and a message service will ask you if you would like to hold or call back later.

Apply online
You apply online using the Apply application service. The Apply system provides detailed screen and help text to assist you in making your application.

Technical enquiries
For technical enquiries about the use of Apply, please contact the Service Desk.
email: techsupport@ucas.ac.uk

Statistics enquiries
email: stats@ucas.ac.uk

Website maintenance
email: webmaster@ucas.ac.uk

Publications
Publications are available from the UCAS Publications Services Team:
tel: +44 (0) 1242 544610
fax: +44 (0) 1242 544960
email: publicationservices@ucas.ac.uk

Complaints
Should you have any need to complain about our service or procedures, please follow the procedures given at customer complaints.

Your views
We welcome your feedback on our wide range of products and services. Please email your comments to feedback@ucas.ac.uk or alternatively leave a message on our feedback line: +44 (0)1242 223709. Please let us know which product or service your comments refer to.

Switchboard
tel: +44 (0) 1242 222444, open Monday to Friday, 09:00 - 17:00 (UK time)

UCAS Address:

Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ
UK

How to get to UCAS

UCAS Registered Company No. 2839815
UCAS Registered Charity No. 1024741
UCAS VAT Registration No. GB 618 2306 57